Dinky Delights Terms & Conditions of Sales

When placing a purchase of your Cake Toppers through Dinky Delights, you agreet to and accept the terms & conditions outlined below:

Payment can be made via Direct Bank Deposit (preferred) using Internet Online banking, directly over the counter at any branch or using your credit/debit card via paypal.
Orders will commence only when we have confirmation/acceptance of your final design and when funds have cleared.
Web Specials are run from time to time and may be withdrawn or extended at any time without notice.
Any variations from the Bridal Express and Unique Cake Topper range not mentioned as standard will incur additional charges.
Cake toppers are generally shipped 2-4 weeks before your wedding date unless otherwise stated. From time to time, there may be variations outside of this and delays due to schedule and or other reasons.
Lead times & shipping times may vary from time to time and may be less or more dependant upon my schedule and that of the time of year. Please allow longer for Xmas/Easter and public/school holidays.
Payment is required in full as this guarantees a place in my schedule.
Cancellations - Non Commencement. If you have made payment and cancel your order, we will refund to you the purchase price + postage/handling less $35.00.
Cancellations - Commencement. If you have made payment and work has commenced, we will refund you 35% of the purchase price + postage.
Cancellations - Completion. If you have made payment and work is completed, we will refund you the total of postage costs only.
The Bridal Express range and our flagship Unique Cake Topper range include x1 bride and x1 groom or a couple. Additional cake toppers may be requested and quoted seperately.
Postage & Packaging fees are additional if ordering more than a couple. Prices are calculated based on weight and the size of the box being sent. Postage charges are subject to change at the discretion of Australia Post.
While every endeavour is made to ship your cake toppers on time, Australia Post are ultimately the carrier of goods therefore, all postage times specified are dependant upon their delivery network being on-time.
GST is NOT charged on any orders you place.
Damaged Items in Transit (only applies to Registered/Insured parcels) - If in the event your Cake Toppers arrive damaged via Australia Post, please ensure that you keep all original packaging (boxes, bubble wrap, foam, foam shells etc). Contact must be made to Dinky Delights within 24 hours of receiving your Cake Toppers, otherwise it will be assumed that they have arrived safely. If in the event the cake topper cannot be repaired, Dinky Delights shall need to receive the damaged cake topper with all original packaging + re-postage fees from you. Once you have advised Dinky Delights of any damage and you elect to proceed with the insurance claim through Australia Post, Dinky Delights shall make contact with Australia Post on your behalf to commence the insurance process and advise you via e-mail of the appropriate steps. All insurance claims are made directly to Australia Post and managed via Australia Post's resolution team. Insurance claims are not available on Express Post items. All decisions are at the discretion of Australia Post. If electing to continue with Australia Posts resolution team, a replacement cake topper is not available as you may be compensated from Australia Post to the value of the insured amount. Australia Post may also ask for your Wedding Cake Topper in the event they refund to you the value of your cake topper. Please consult with Australia Post for any changes to their Terms & Conditions of damaged items in transit.
Change Requests - Not shipped: Any changes requested by you once payment has cleared and/or work has commenced will incur an additional charge. Depending upon the change this will be no more than the fees set out in the pricing schedule.
Change Requests - Shipped. Any changes requested by you once you have received your cake toppers will incur an additional charge. Depending upon the change this will be no more than the fees set out in the pricing schedule. Buyer is responsible for all associated risk with having cake topper/s shipped back to Dinky Delights for change requests to be actioned. Any cake toppers received by Dinky Delights damaged, unless otherwise stated, will only be repaired, replacements will not be made. Buyer is responsible for all shipping charges with having cake topper/s sent back to Dinky Delights as well as having them sent from Dinky Delights back to you.
Pricing, terms & conditions may change at any time without notice. Please check back regularly for updates.